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New Zealand Orders
We offer the following methods of payment:
- Bank Deposit Transfer (internet banking is the most common method)
- Credit Card (through PayPal and Paymate)
- PayPal
When you place an order during the website, you can choose to pay via bank deposit transfer, credit card (using PayPal or Paymate), or you can come into our store and pay in person. On completion of your order, the shopping cart will send you an automatic email with payments details.
Bank Deposit:
Select 'Direct Bank Deposit' as your desired way to pay when you are at the check out. You will be sent an automated email with our bank account details in order to make payment. As soon as we receive your payment, your order will be dispatched. We will send you and email to confirm when this happens. If, for some reason you do not receive the automated email, or you accidentally delete it, here are our bank account details:
Payments can be made into the following account:
Account Number: 03-0823-0493010-00
Account Name: Bumbles
Bank: Westpac (Riccarton Branch)
Credit Card (through PayPal and Paymate):
We accept credit cards using either PayPal or Paymate. Both these systems ensure that your credit card details kept are safe when being transferred for processing. Your credit card details are never sent to Bumbles.
PayPal
You do not need a PayPal account to use this service. PayPal is recommended for customers familiar with PayPal, or for overseas buyers wishing to purchase in either Australian or US Dollars.
For more information on PayPal, go to www.paypal.com
Paymate
If you are a New Zealand customer wishing to pay by credit card, this is the recommended option. There is no need to sign up with Paymate to make a payment. Simply select the Paymate option at check out and follow the instuctions in the Paymate Express Payment page that appears. A successful payment will be deposited into our account within 1 working day, and we will send out the order as soon as possible after that. All payments made through Paymate will be in New Zealand Dollars, regardless of the currency used to place the order.
For more information on Paymate, go to www.paymate.co.nz
International Orders
Yes we accept international orders. Payment can be made via credit card, PayPal, or funded PayPal. When you check out, choose the appropriate payment method in the shopping cart.
The shipping price quoted in the shopping cart is an approximation only (for countries other than Australia where the price is accurate). Upon receipt of your order, we will calculate the appropriate shipping costs, and contact you via email with an amended order price. If you pay using PayPal, we will send you instructions on how to manually pay for the shipping using PayPal. If you would prefer to pay using PayPal but only make one payment, select the 'Direct Bank Deposit' payment option when at the check out and add a comment indicating that you would like to pay using PayPal.
Out of Stock items
We do our very best to ensure items listed online are in-stock, however sometimes mistakes occur. While we do our very best to prevent this happening, sometimes things get a bit mixed up and we oversell items. If this should happen to you, we will be in touch as soon as we realise with an alternative or time frame for restocking. We will happily split your order and send items separately if necessary.
If we are out of stock of the item you are looking for, please email us to see if we have it "out the back"
Shipping and Returns
Domestic Orders (New Zealand delivery only)
Bumbles have introduced a flat rate shipping charge of $5.00 for postage and packaging on most domestic orders. This will automatically be added to your order as you checkout. Some items have free shipping such as The Nursing Bracelet™ and Huggalugs. Therefore, no shipping charges will be added when you checkout unless you are purchasing other items at the same time. Please note free shipping applies to New Zealand orders only.
Orders over $20 are delivered within New Zealand are usually delivered by NZ Post. We aim to send orders the next working day after payment has been received. Please allow 3 to 4 working days in the North Island and 2 to 3 working days in the South Island. Please allow additional time for rural delivery. We currently don't ship orders on Saturday or Sunday.
International Orders
All international orders are shipped by New Zealand Post. Our shopping cart is currently not able to estimate international shipping charges. Check our international shipping estimator page for indicitive pricing of items we have previously shipped before. Once an international order has been received I will obtain a shipping quote and email it to you, along with instructions on how to pay for the additional shipping charges. Once both product and shipping costs have been paid, the order will be dispatched.
If you would like to know the shipping cost for particular items prior to ordering, please contact me for a shipping quote. You are responsible for checking if your order will be liable for any import taxes or duties in your country.
Returns
Please email me with details before returning items. Any unauthorised returns will not be accepted. Items to be returned must be unwashed and unused. We recommend testing one nappy for size before washing an entire order. We require orders to be returned within a month of receiving them, unless faulty. Refund will be purchase price only, and the customer is responsible for returning the items to us. Any concerns just email me.
Feel free to email me about other shipping options or questions.